FAQS

Shake Your Bon Bons

Fresh from my kitchen to yours!

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FAQS

Where are you located?

We are located in Middletown, Ohio, which is about halfway between Dayton and Cincinnati.

Do you have a brick and mortar store?

Not yet. We are hoping to secure a retail location during 2010. You can currently find our items in the following stores:

Candi's Corner 2282 MacArthur Drive in Orange Texas 77630
March 2010 Old Roberds Emporium, 1100 East Central Avenue, West Carrollton Ohio
May 2010 Oxford Farmers Market Uptown E Park Place, Oxford Ohio Saturdays 730-Noon

Are you licensed?

No. Shake Your Bon Bons operates as a "Cottage Food Production Operation". A CFPO is defined in Chapter 3715 of the Ohio Revised Code to mean a person who, in the person's home, produces food items that are not potentially hazardous foods, including bakery products, jams, jellies, candy, and fruit butter. These foods must be labeled properly or they will be considered misbranded or adulterated. "Home" means the primary residence occupied by the residence's owner, on the condition that the residence contains only one stove or oven used for cooking, which may be a double oven, designed for common residence usage and not for commercial usage, and that the stove or oven be operated in an ordinary kitchen within the residence.

Even though we are not licensed, please do not let this stop you from enjoying our goodies. All of our items are prepared using food safety standards set by the industry in a clean, sanitary environment. All of the food safety regulations that your favorite restaurant follows, we follow, too!

Do you accept special orders?

Yes, we welcome them, actually! Please email us and tell us what you are looking for and we can let you know if we can make it. We have provided sweets for corporate parties, birthday parties, baby showers and wedding receptions.

What payments do you accept?

Our preferred method of checkout is through Paypal. We have found it to be a fast, reliable way to complete our orders. We also accept Google Checkout, cash, check/money order (your order will be delayed until your payment clears our bank) and barter. If you wish to pay for your order using a method other than Paypal, you will need to email us your complete order and mailing address so we can give you an accurate total.

Do you sell wholesale?

Yes! Wholesale accounts are set up exclusively for brick and mortar stores who wish to add our goodies to their inventory. Please email for complete details.

I live outside of the US, will you ship to me?

We only ship orders within the United States. Due to the nature of our items, we cannot guarantee the condition they will arrive in if shipping takes longer than 3-4 days.

How do you ship your items?

Our orders ship Monday-Wednesday via USPS Priority Mail. We can ship using UPS Ground, please let us know if you prefer to use them for delivery.

What are your shipping charges?

Standard shipping charges are as follows:

1-5 items $10.00

6-10 items $15.00

11-20 items $20.00

21+ items $25.00

If you are overcharged shipping during checkout, we will refund the difference to you. If you are undercharged, we will eat the loss. Very large orders and orders requesting UPS or expedited shipping will be charged our actual shipping charges (plus a rush fee if appropriate). You will be sent an invoice for the difference that MUST be paid before your order will ship.

Do you gift ship?

Indeed we do! Please place each gift order separately and be sure to specify the address it is to be sent to. If you would like us to include a card, we will do so free of charge. Just let us know what you would like it to read and we will do the rest.

How long will it take for me to receive my order?

Our items are made as they are ordered, so it may take up to 2 weeks for your order to ship. It all depends on

1)How many orders are ahead of yours

2) If we have to special order any ingredients

3) How large your order is.

You will receive notice when your item ships and a tracking number. Orders for large events must be placed 2 months in advance and will be delivered in time for your event.

I suffer from food allergies, are your products safe for me to eat?

All of our products are made in a kitchen where nuts, nut flavoring/oils and/or ingredients that contain wheat, eggs, milk and soy are stored and used. Special care is taken so that allergins do not come into contact with other ingredients, however, if you suffer from food allergies, products are ordered at your own risk. If you are in doubt as to whether a product is safe, ingredient lists are available upon request.

What is your privacy policy?

We don't appreciate it when someone gives out our information. Therefore, we will never share your information with anyone at any time for any reason.

What is your refund policy?

Due to the nature of our items, we are unable to offer refunds of any kind. However, your satisfaction is very important to us. If you are unhappy with your order, we will work with you to make it right-at our discretion. If you are not satisfied, please contact us within 3 days of receiving your order.

My order just arrived, how should I store my goodies?

All of our products contain no added preservatives and should be consumed as soon as possible to avoid spoilage. Our filled candies will last up to 2 weeks in the refrigerator. Plain chocolates, chocolate barks, dipped snacks are fine for a month. Baked goods, gourmet apples, popcorn and nuts should be eaten as soon as possible to get the freshest product. Breads can be frozen for up to a month and thawed overnight or in a low temperature oven. Be sure to keep your goodies away from direct sunlight, heat and moisture.

Are you a "green" company?

We follow environmentally friendly practices whenever possible. Our cellophane packaging is biodegradable, our bag headers are printed on paper using 30% recycled content, we reuse shipping and packaging materials whenever possible, our tarts are made from soy wax, we recycle empty flavoring bottles into pendants and our website is hosted on energy efficient, wind powered servers.

Disclaimer Nearly all of our items are handmade, meaning that each item can-and probably will-vary from those pictured on this site. These variations are normal and to be expected when purchasing handmade goods.